Data Recovery Project

This form may appear daunting, but just take it one step at a time. This information gathering process may make the difference between successfully retrieving the data or not. Thank you!

Name * First Last
Company Name
Phone - ### - ### ####
Email *
Preferred Method of Contact?
Recovery Category *

Please select best category that describes WHO the project is for.
Level of Importance of Your Data? *

We understand that "everything" is "urgent" and we want to resolve items just as fast as possible. However, we do ask that you consider the issue and prioritize it accurately. Thank you!
Data device storage capacity? *

How big is the actual device? Select the best category.
Device Configuration *
Standalone - DATA DRIVE only Standalone - the only drive in the computer Part of RAID-MIRROR Part of RAID-STRIPE Part of RAID 5 device Pre-boot password Encryption used on device Not sure...
Check all that apply.
When Did Problem Start? *
How did the problem start? *

Difference causes and timing and processes affect data on the disk, knowing what happened as best as you can tell, can make the difference!
Type of device: *

What kind of device failed?
Symptoms of Failed Device? *
Drives spins up OK Does NOT spin up Drives spins up and then off again Clicking sound Clunking sound Gets really hot Computer BIOS / CMOS does NOT see the harddrive Windows operating system does NOT see the harddrive System will not boot up successfully Blue screen of death Not sure...
Check all that apply...
Attempts that have been done to retrieve data? *
Nothing has been done at all Put in a freezer Scandisk / CHKDSK DEFRAG or DEFRAG utility Another recovery program Local PC Repair shop Tried to use it in another computer
Please be a honest as possible as it may be the difference between successfully retrieving your data or not...
When was the last time a DEFRAGmentation process was done on the drive? *

Knowing this information can help us determine type of RAW data recovery structure.
Please explain the problem in more detail...please include WHEN and WHERE the problem occurs AND any ERROR MESSAGES.

Any additional information can really help us in determining the most appropriate action to take. We are not interested in any issues of BLAME, but any additional information can make the difference. Thank you.
Quick anti-spam field: What is 0 + 0? *

Quick anti-spam field: What is 0 + 0?